Frequently Asked Questions 

Our foil balloons normally last between 2-4 weeks and our latex balloons last around 1-2 days. 
Foil balloons from other shops may only last between 2-5 days and latex balloons only 8-12 hours. Ours last longer because we used 100% helium, some companies mix their helium with air which reduces how long they stay afloat. 
Keep your balloons from getting cold, we suggest keeping them indoors and not near open windows or doors. The cold can cause the helium to compress and if compressed for a long period of time they may not expand again. 
Also if the balloons get too hot this could cause the helium to expand and pop the balloons. So we recommend not keeping them near heaters or in direct sunlight. 
We only need 2 days notice to create your balloons, when ordering your balloons online you can tell us a date you’d like them delivered. If you require your balloons sooner then that then please call the shop and we would be happy to help. 
Due to the balloons being delicate we only deliver balloons locally to HU postcode areas. If you live outside of these areas please email us to see if delivery can be arranged. 
We dispatch your items within 1-2 working days, if local we will deliver personally but if further away we use Royal Mail to ensure they get to you quickly and undamaged. 
If you'd like to send your gift directly to the recipient, you can add their address as the delivery address, and we'll post the item to their house. We won’t send any items with pricing information on. 
Or you can choose our gift wrap service when ordering and we can make it look extra special using our wide selection of gift wrap paper, bows and ribbons. 
Yes we offer a gift wrapping service, using the notes box when selecting the gift wrap option you can add any colours, styles or hobbies the recipient likes and we can select a suitable gift wrap. 
You can also choose to add a card with your gift wrap service, again we will pick a suitable card and are happy to add a handwritten message. 
Simply choose the price range of the card you'd like us to add, our card prices are based on size, design and other factors such as envelope style or inserts within the card. 
Please note that design of gift wrap and cards are subject to availability. 
We are sorry to hear this has happened, you are welcome to come into our shop to sort out the refund or item swap or you can email to arrange a refund or replacement. 
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Our normal times are from 9am to 5pm however we are happy to be flexible to fit around party or event times. Just ask us when enquiring about date availability and we will accommodate where we can. 
Yes of course, we offer a birthday package which is a large balloon, numbered candle and banners or we can add any range or style of balloons you’d like. 
When booking just let us know what you'd like and we will be able to give you a quote. 
Yes! The price includes delivery, set up and collection 
No not at all, we take a £20 deposit just to secure the date and then the rest is payable anytime before or on the day of delivery. 
Depending on the package it can take between 10-15 minutes to set up. If you have the ballpool package collection takes slightly longer normally around 20 minutes. 
Yes, we provide thick mats for under the soft play which means you can use it indoors or outdoors. 
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